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‎10-09-2017 02:34 PM

HP Recommended
Product: HP Notebook - 15-ac023ds
Operating System: Microsoft Windows 10 (64-bit)

While solving a problem with HP Support Assistant (which I fixed, so it is AOK), I noticed that when I go to the HP Support website and it comes up with a list of available software/driver downloads specifically for my machine, that there are two different updates listed for the HP Recovery Manager software.

 

One is from Jan 2016 and is version 2.00 Rev.A, and the second is from July 2017 and is version 18.10 Rev.A (these are available for manual download and installation for my HP Notebook model 15-ac023ds).

 

However, the the HP Recovery Manager software I currently have on my notebook is showing as version 1.2.1510

 

So, I am totally confused. Is my software out of date? Why didn't updates come through HP Support Assistant if my HP Recovery Manager software is out of date?

 

Do I need to manually download the HP Recovery Manager updates from website and install them? If so, do I need to install both of them, in order? If they are not for my Notebook, then why are they even showing up on the list?

 

I would really appreciate some clarity on this issue. Thanks in advance for your assistance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2017 01:26 AM

HP Recommended

HP SA doesn't always offer non-critical updates. However the Jul 17, 2017 update for Recovery Manager is somewhat important  if you want to reinstall any drivers after Windows 10 is updated with Creators Update . CU disables being able to reinstall drivers via Recovery Manager unless you update to this version. (no need to get the earlier version)

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎10-10-2017 01:26 AM

HP Recommended

HP SA doesn't always offer non-critical updates. However the Jul 17, 2017 update for Recovery Manager is somewhat important  if you want to reinstall any drivers after Windows 10 is updated with Creators Update . CU disables being able to reinstall drivers via Recovery Manager unless you update to this version. (no need to get the earlier version)

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-10-2017 10:03 AM

HP Recommended

Thank you so much for your help!

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