Massive performance issues on new laptop

[Santiago9090]

I have a new HP spectre x360 with intel ultra 7 and rtx 4050. When i try to run moderate AAA games even at extremely low settings the game starts stuttering every few minutes. This stuttering goes on for about 15 seconds, then the fans blow very strongly and it returns to normal.

In Valorant it was running at 300 fps, then it went down to 30, then back up to 300 after this process. The same happened for Assasins Creed Black Flag. I had all my graphics settings on low and these games ran smoother on my old i3 processor laptop.

Ive to find fan settings in the bios but they arent there. I also have a cooling pad and the GPU temp is consistently under 50 degrees celsius and the issue persists. 

What is the problem? 

[Irfan_06]

Hi @Santiago9090,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with slow performance on your Laptop.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support