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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- May i have the elitebook 820 g2 cloud recovery link for down...

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06-29-2020 10:49 PM
Hi, my hard disk was dead and I can't find the HP cloud recovery for EliteBook 820 G2 version, is there anywhere I could find the link for downloading into the USB for recovery into my new SSD?
Thank you.
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Accepted Solutions
06-30-2020 08:25 AM
Hi, @Toon671
Your PC is not supported by the HP Cloud recovery client utility.
You can make a bootable W10 installation flash drive using the media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192
06-29-2020 10:59 PM
Please use Cloud Recovery tool
https://support.hp.com/us-en/document/c06162205
Regards.
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06-29-2020 11:38 PM
Thank you Banhien.
But the elitebook 820 G2 was not in the list of HP Cloud Recovery Supported Platforms, and I can't find the software restore CD in the software and drivers for HP Elitebook 820 G2 notebook PC, is there still any way to find the link for restore CD ?
Thanks
06-30-2020 08:25 AM
Hi, @Toon671
Your PC is not supported by the HP Cloud recovery client utility.
You can make a bootable W10 installation flash drive using the media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192