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‎08-12-2022 09:48 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1018nt
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I want to format my computer with a usb with media creation tool installed, but after re-creating the disk areas, the message "computer is restarting" comes up and the countdown begins. At the end of the countdown, the computer restarts, but while windows should be installed, the tab where we select the language and region opens at the beginning of the windows installation menu. how can i solve this problem how can i reinstall windows on my computer.

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 10:00 AM

HP Recommended

Hello @vergisiz 

Sorry to hear that you are having problems ... I would like to help you.

 

You need another computer to prepare usb flash drive to install windows

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers from HP are already included here )

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

 

Please report your results

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎08-12-2022 10:00 AM

HP Recommended

Hello @vergisiz 

Sorry to hear that you are having problems ... I would like to help you.

 

You need another computer to prepare usb flash drive to install windows

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers from HP are already included here )

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

 

Please report your results

1 person found this reply helpful
Was this reply helpful? Yes No
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