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Locked

‎11-26-2024 08:24 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Laptop

Memory Fast Check Failed

Failure ID: M0C77H-APECAB-XD7X0J-409C03

Product ID: 6G862PA#ABG

Memory Module 1: Bottom Slot

Current Version: 8.2.0.1

1 REPLY 1

‎11-27-2024 07:39 AM

HP Recommended

You will probably have to remove and replace the failed memory chip.

 

Your notebook comes with two 8 GB memory chips according to the product specs, so you can remove the defective memory chip and run the notebook off the remaining one until you can buy a replacement.

 

Enter the required information at the link below and it should confirm that.

 

HP Customer Support - Service Center

 

Below is the link to the service manual:

 

Maintenance and Service Guide HP 15 Laptop PC

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