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‎11-08-2020 05:29 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

Got a Memory Management error that forced me to restart, tried running a System Extensive Test, and then I got all this:

FAILURE ID: 6C3X10-8KBA9R-GXGGQ1-40C303

PRODUCT ID: 1BQ14UA#ABA

Memory Module 1 : Bottom - Slot 1 (left)

 

I am not under warranty and I don’t know what to do.

1 REPLY 1

‎11-08-2020 05:59 PM - edited ‎11-08-2020 06:01 PM

HP Recommended

Hi:

 

You will have to remove and replace the failed memory module with a good one.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c05122688

 

Here is the link to the Crucial memory report for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hP-Compaq/hp-17-x116dx

 

You would want the first memory chip listed, and you may want to consider maxing out the memory to 16 GB by buying two of them if you haven't maxed out the memory previously.

 

https://www.crucial.com/memory/ddr4/ct8g4sfs824a/ct9968162

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