• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-12-2020 05:36 PM

HP Recommended
Product: X2e41uar#aba

Memory Quick check : FAILED

Failure ID: pgd9xg-88483n-gxkx7g-407e03

Product ID: X2e41uar#aba

This is what I am getting when I run system test. Can anyone help me?

Tags (1)
3 REPLIES 3

‎08-12-2020 05:43 PM

HP Recommended

Hi:

 

The error code reported, Memory Module Failure (no DIMM id), means the memory module that generated the code needs to be replaced.

 

The product specs for your notebook indicate that it only has one memory module.

 

https://support.hp.com/us-en/document/c05226625

 

In order to get your notebook running again, you will have to replace the memory module with a new one.

 

This site has compatible memory for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hP-Compaq/hp-17-x008ds

 

So you would want to buy this one...

 

https://www.crucial.com/memory/ddr3/ct102464bf160b/ct9972690

 

Google the above part number...you might be able to get it a little cheaper on Amazon.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05122688

Was this reply helpful? Yes No

‎08-12-2020 05:48 PM

HP Recommended

Thanks so much! I will give this a try.

Was this reply helpful? Yes No

‎08-12-2020 05:54 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.