cancel
Showing results for 
Search instead for 
Did you mean: 
Bsughrue40
New member
4 3 0 0
Message 1 of 8
126
Flag Post

Solved!

Memory Quick Check UEFi

HP Recommended
15t-bs000
Microsoft Windows 10 (64-bit)

I ran UEFI diagnostics because of a perpetual Blue screen of death error I keep getting with my Laptop. The code I got is as follows:

Q4NEMF-92NAJW-XD7W2J-406G03

 

Can anyone help me decipher this code so I know what I am up against?

 

 

 

7 REPLIES 7
banhien
Level 19
Level 19
90,367 90,244 11,601 24,883
Message 2 of 8
Flag Post
HP Recommended

@Bsughrue40 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
Bsughrue40
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

So I did the UEFI HDD check and it passed. It was the Memory Test  that did not pass.  So because I ran the UEFI Memory test that somehow means the HDD is faulty? I’m confused. 

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,108 119,285 19,481 29,767
Message 4 of 8
Flag Post
HP Recommended

Hi, @Bsughrue40 

 

24 character failure ID codes can indicate any number of various hardware issues, not just a failing hard drive.

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

ailure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q4NEMF-92NAJW-XD7W2J-406G03OKXXXXXXXXXX4/4/21200MemoryCache Module, Memory, Memory BoardMemory Module Failure (no DIMM id)

 

In your notebook's particular situation, one of the memory modules has failed and needs to be replaced.

 

There are no configuration details for your notebook so if it came with one memory module, you will need to replace it with a new one.

 

If it came with two memory modules, you will need to replace the defective one.

 

If there are two memory modules, you can remove one and run the notebook with one installed.

 

If you still get the failure code, remove that memory module and replace it with the first one you removed and the notebook should work until you get a replacement memory module.

 

This would be a compatible 8 GB memory module for your PC.

 

Amazon.com: Crucial 8GB Single DDR4 2400 MT/S (PC4-19200) SR x8 SODIMM 260-Pin Memory - CT8G4SFS824A...

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05493257.pdf

Bsughrue40
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Would this type of error produce a “Blue Screen” Error that kept restarting my machine?

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,108 119,285 19,481 29,767
Message 6 of 8
Flag Post
HP Recommended

Yes, a bad memory chip could definitely be a cause of BSOD's.

Bsughrue40
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

I appreciate this feedback. I will update the thread in a couple of days. 

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,108 119,285 19,481 29,767
Message 8 of 8
Flag Post
HP Recommended

You're very welcome.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation