Memory integrity can not be switched due to incompatible drivers: ew_usbccgpfilter.sys, hw_cdcacm.sy

[Rssmrgll]

Hello guys! It's my first time posting here. Can someone help me please? Thank you in advance!

[NonSequitur777]

@Rssmrgll,

Welcome to our HP User Forum!

This is a toughie.

The error message you're encountering, "Memory integrity can not be switched due to incompatible drivers," indicates that there are specific drivers on your system that are preventing the enabling of Memory Integrity feature in Windows. Memory Integrity is a security feature that uses virtualization-based security to protect certain parts of your computer's memory from attacks.

The drivers you mentioned, "ew_usbccgpfilter.sys" and "hw_cdcacm.sys," are likely associated with some USB devices or hardware on your system. To resolve this issue, you can follow these steps:

1. Update USB Drivers: Outdated or incompatible USB drivers can cause issues with memory integrity. Go to HP's website or the website of the USB device manufacturer to download and install the latest USB drivers for your computer.

2. Update Device Firmware: If the problematic drivers are related to specific devices (such as USB devices), check if there are firmware updates available for those devices. Sometimes updating the firmware can resolve compatibility issues.

3. Check for Windows Updates: Make sure your Windows operating system is up to date. Sometimes, Microsoft releases updates that address compatibility issues with various drivers and hardware.

4. Check for Driver Updates: Go to HP's website and look for driver updates for your hardware components, especially those related to USB devices or the hardware associated with the problematic drivers.

5. Remove Problematic Drivers: If you can identify which USB device or hardware is causing the issue, you might consider temporarily uninstalling those drivers and devices to see if Memory Integrity can be enabled without them. However, be cautious, as this might affect the functionality of those devices.

6. Contact Manufacturer Support: If the issue persists despite trying the above steps, consider reaching out to your computer's manufacturer or the manufacturer of the USB devices -assuming your PC/USB device is still under warranty. They might have specific recommendations or solutions for the compatibility issue.

7. Disable Problematic Devices: As a temporary solution, you can disable the specific devices in Device Manager that are causing the compatibility issue. This might allow you to enable Memory Integrity without those devices interfering. However, this should only be done if you're comfortable with potentially disabling specific hardware temporarily.

Remember that making changes to drivers and system settings can have unintended consequences, so proceed with caution and create a backup or restore point before making any significant changes to your system. If you're unsure about any steps, it's a good idea to seek assistance from a knowledgeable/trusted family member, acquaintance, or a professional.

Hope this was helpful.

Kind Regards,

NonSequitur777