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Message Warning Sure Start Recovery

HP Recommended
HP 840 G7
Microsoft Windows 10 (64-bit)

Hello

 

i got a banch of news Laptops 840G7,

After the installation of our Windows OS,

i get a warning on each PC from Sure Start Recovery

 

Message:

HP Sure Start detected an unauthorized intrusion to the HP runtime system firmware executing out of main memory.

This could be an indication of an attempted attack on runtime firmware executing from main memory.

The repeated occurrence of this problem indicates a security concern that should be not ignored.

See the HP Start events in the Windows Event Log for more details about each HP Sure Start event.

For more informa...blablabla

 

The BIOS is up to date 01.03.02 Rev.A

I tried the old version of the bios, still the issue...

There is no log about HP Sure Start in Windows Event

If i reboot the PC i don't get the issue, but if i stop the PC then start it, i get it every time.

I deactivated HP Sure Start detected an unauthorized intrusion, but if i do this, the PC doesn't want to stop.(Black screen and frozen)

 

Anyone already got this issue ?

Any idea ?

 

Thx for reading

Cheers,

Thibaud

 

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HP Recommended

We are seeing this same message at boot on ZBook Studio G7 laptops

All BIOS, Firmware, and drivers are up to date

Using Windows Enterprise LTSC v1809

 

No solution as of yet.

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HP Recommended

Are you using Windows Pro or Enterprise?

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HP Recommended

Hello,

 

yes it's a Windows enterprise too ...

I spoke with people from my office, and look like there is not a lot to do...

Waiting for an answer from HP

Maybe need a new update for the BIOS ?

 

I tried to deactivated the modul "HP Sure Start detected an unauthorized intrusion" in the BIOS.

After that, you don't get the warning but if you try to shutdown the PC, this one start to stop, you get a black screen but it never stop completly and look lock...

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