cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
thibaudck
New member
5 4 0 0
Message 1 of 16
7,330
Flag Post

Message Warning Sure Start Recovery

HP Recommended
HP 840 G7
Microsoft Windows 10 (64-bit)

Hello

 

i got a banch of news Laptops 840G7,

After the installation of our Windows OS,

i get a warning on each PC from Sure Start Recovery

 

Message:

HP Sure Start detected an unauthorized intrusion to the HP runtime system firmware executing out of main memory.

This could be an indication of an attempted attack on runtime firmware executing from main memory.

The repeated occurrence of this problem indicates a security concern that should be not ignored.

See the HP Start events in the Windows Event Log for more details about each HP Sure Start event.

For more informa...blablabla

 

The BIOS is up to date 01.03.02 Rev.A

I tried the old version of the bios, still the issue...

There is no log about HP Sure Start in Windows Event

If i reboot the PC i don't get the issue, but if i stop the PC then start it, i get it every time.

I deactivated HP Sure Start detected an unauthorized intrusion, but if i do this, the PC doesn't want to stop.(Black screen and frozen)

 

Anyone already got this issue ?

Any idea ?

 

Thx for reading

Cheers,

Thibaud

 

15 REPLIES 15
MikeyTheITGuy
New member
3 3 0 0
Message 2 of 16
Flag Post
HP Recommended

We are seeing this same message at boot on ZBook Studio G7 laptops

All BIOS, Firmware, and drivers are up to date

Using Windows Enterprise LTSC v1809

 

No solution as of yet.

Was this reply helpful? Yes No
MikeyTheITGuy
New member
3 3 0 0
Message 3 of 16
Flag Post
HP Recommended

Are you using Windows Pro or Enterprise?

Was this reply helpful? Yes No
thibaudck
Author
New member
5 4 0 0
Message 4 of 16
Flag Post
HP Recommended

Hello,

 

yes it's a Windows enterprise too ...

I spoke with people from my office, and look like there is not a lot to do...

Waiting for an answer from HP

Maybe need a new update for the BIOS ?

 

I tried to deactivated the modul "HP Sure Start detected an unauthorized intrusion" in the BIOS.

After that, you don't get the warning but if you try to shutdown the PC, this one start to stop, you get a black screen but it never stop completly and look lock...

Was this reply helpful? Yes No
NVALLM
New member
3 3 0 0
Message 5 of 16
Flag Post
HP Recommended

Hello,

I have the same problem with a ZBook Firefly 14 G7 and Windows 10 Pro.

No solution?

 

Was this reply helpful? Yes No
MikeyTheITGuy
New member
3 3 0 0
Message 6 of 16
Flag Post
HP Recommended

What I found in our case is that the computer was initially imaged with incorrect drivers.

I reset BIOS to Factory Default

Then re-imaged the system, offline, using Easy2Boot USB and Windows 10 Enterprise LTSC 1809 (setup for UEFI booting from USB)

I then used the appropriate driver pack from http://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html

I then used HP's from https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html and used that to get all of the latest drivers and firmware installed.

The Sure Start error along with the issues we had with the computer not powering off all the way when using "Shut down" from the Start menu are gone.

This computer has been in use now for about two weeks with absolutely no issues

Was this reply helpful? Yes No
thibaudck
Author
New member
5 4 0 0
Message 7 of 16
Flag Post
HP Recommended

Morning,
 
I not longer have the error too for my EliteBook 840G7
 
To update Windows, we usually used our own Windows Update server. but since a week, it's possible to do some updates from the original Microsoft Update server and my PCs did drivers upgrades.(Different version then HP support drivers)
So, i don't know why, and it's only on my G7, i got a new blue line who said ""Search for update from Microsoft Update"".
After those updates, the Bios on my G7 got a new version,( a different one then the HP drivers website)
 
No issue since.

 

Cheers,

Thibaud

Was this reply helpful? Yes No
SwissRocket
New member
4 4 0 0
Message 8 of 16
Flag Post
HP Recommended

Hi Thibaudck

 

We have the same issue on our EB 840 G7.

Could you please do me a favor and check to which version the BIOS has been upgraded now? 

Where there maybe also other drivers downloaded? Maybe you can see this in the update history.

 

Cheers

Was this reply helpful? Yes No
thibaudck
Author
New member
5 4 0 0
Message 9 of 16
Flag Post
HP Recommended

Hi,
 
Sure, but i can't do that today (telework)
I am going back to the office Monday, i will take a look .
 
Cheers

Was this reply helpful? Yes No
SwissRocket
New member
4 4 0 0
Message 10 of 16
Flag Post
HP Recommended

Thank you. 🙂

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation