Message on laptop ; preparing automatic repair; your pc did not start correctly.

[Sharsie]

Did a reboot and pc will not start

[Hawks_Eye]

Hi @Sharsie 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

An "HP preparing automatic repair" error means your HP computer is attempting to automatically fix a startup issue, likely due to a corrupted system file, faulty updates, hard drive problems, or a corrupted bootloader, and is stuck on a screen saying "Preparing Automatic Repair"

1. Try hard restart/hard reset.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps.

Let us run the hardware diagnostics to check if the hardware has no issues.

Please follow these steps:

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.

3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4) Click Extensive Test.

5) Click Run once to initiate the test.

Note: It will take few hours to complete the test.

If there are no error reported, we have to reload the Windows from the scratch.

First, we need to download the Windows image onto a 32GB or 64GB USB flash drive (Flash drive only, memory cards, USB hard drives are not supported, It has to be 32GB or 64B only)

You can download the Windows image thru 'HP Cloud Recovery App' which can be downloaded from the Windows store.

Refer to the Step:2 on the link below:

And follow Step:4 to reload the Windows from the newly created USB recovery media.

https://support.hp.com/us-en/document/ish_9223491-9126662-16

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Take care, and have an amazing day! 

Regards, 

Hawks_Eye