Microsoft Account Sign in problem

[AnkitRajput]

I can't log in my microsoft account in my pc because my pc every time show this error👉 we coudn't connect to microsoft services right now if the issue persists please search the network problem in start screen.

[Jeet_singh]

Hi @AnkitRajput,

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you are unable to log into your Windows account,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Is that a Microsoft account or a local account?

Did you change the email address and passwords, the last time you were able to get into your Microsoft account?

While you respond to that, here's a few things you could do:

There are two ways to sign in to Windows - with a Microsoft account and with a local account.

• Microsoft account

  • Log into Windows using an email address and password.

  • Reset your password or manage your account using a different device at any time.

  • Sync your settings and files across desktops, laptops, and phones.

  • Install Desktop apps and apps from the Windows store.

• Local account

  • Log into Windows using a user name and password.

  • Reset password or manage account.

  • Access the system resources and customize the computer with your own settings and preferences.

  • Install Desktop apps, but not apps from the Windows store.

If you have forgotten the password that you use to sign in to Windows 10, you can reset the password using any computer or device that has Internet access. Log on to the other device and use the following instructions:

1. Open an Internet browser and navigate to the Microsoft Why can't you sign in? webpage: https://account.live.com/password/reset (in English).

2. Select I forgot my password, and then click Next.

3. Follow the on-screen instructions to reset your password.

   When the password is reset, you can use your Microsoft account with the new password to sign in to your Windows 10 device. Make sure Windows 10 is connected to the Internet before you attempt to sign in.

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how that works out, keep me in the loop and Good luck! 

[AnkitRajput]

You give this solution is wrong and i face sign in issue because when i click on connect to a microsoft account instead local account the pc show this error-we coudn't connect to microsoft services right now if the issue persists please search the network problem in start screen. So please tell me how to solve this problem.

[Jeet_singh]

Hi @AnkitRajput,

As suggested in the previous post, If you are having issues, you can reset the password using any computer or device that has Internet access. Log on to the other device and use the following instructions:

1. Open an Internet browser and navigate to the Microsoft Why can't you sign in? webpage: https://account.live.com/password/reset (in English).

2. Select I forgot my password, and then click Next.

3. Follow the on-screen instructions to reset your password.

   When the password is reset, you can use your Microsoft account with the new password to sign in to your Windows 10 device. Make sure Windows 10 is connected to the Internet before you attempt to sign in.

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

If you are still having the issue, then I would suggest here is to perform a System recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,