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- Microsoft Office Product Key missing for pre-installed softw...

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03-29-2024 09:25 AM
I purchased a brand-new HP notebook ProBook last November and I am now getting a pop-up notification every time I try to open MS word/office that I need to enter a product key to activate it, or I will be limited in Office usage on April 3, 2024. The laptop came with pre-installed OS, but I cannot find a sticker with the product key on the laptop, the box it came in, or anywhere else. I bought this laptop brand new from hp.com and I have not changed the OS that was preinstalled by HP. I need the product key for my brand-new laptop as soon as possible, please. I rely heavily on Microsoft office for my work and school. I need help locating the product key to activate the MS Office, please and thank you!
03-29-2024 10:33 AM
The product key for Windows is encoded into the firmware of the motherboard and while there is a way to retrieve that, it will do you no good because that can not be used to activate MS Office. You should have received a card with the Office product key on it. If you did not or can't find it, we can't help with that as we have no access to that information.
For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:
https://www.hp.com/us-en/shop/cv/customerservice
I am a volunteer and I do not work for, nor represent, HP