Microsoft Safety Scanner would not complete scan

[aick]

Microsoft Safety Scanner did not finish scanning my notebook. I let in run for over 40 hrs, but it only got ab 3/4 complete.

[zoey7886 · Accepted solution]

@aick, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Microsoft Safety Scanner on an HP2000 Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If Microsoft Safety Scanner is taking a long time or failing to complete on your HP2000 notebook running Windows 10 (64-bit), here are a few steps that you can take to troubleshoot and resolve the issue:

1. Check for Updates

• Ensure your Windows 10 system is up-to-date by running Windows Update.
• Go to Start Menu > Settings > Update & Security > Windows Update and check for updates.

2. Run HP Hardware Diagnostics

• Use HP Support Assistant to check for any hardware issues on your notebook.
• Open HP Support Assistant from the start menu, and run the diagnostics tools to ensure all hardware components are functioning properly.

3. Check for Other Installed Security Software

• Ensure that no other antivirus or security software is running as it might conflict with Microsoft Safety Scanner.
• Temporarily disable other security software while running the scan.

4. Run in Safe Mode

• Running the scan in Safe Mode can sometimes help, as fewer processes are running.
• Restart your computer and press F8 (or Shift+F8) during boot to enter Safe Mode and then run the scanner.

5. Try a Different Scanner

• If Microsoft Safety Scanner still does not finish the scan, consider using Windows Defender or another reputable antivirus program to perform a full system scan.
• Windows Defender can be accessed from Start Menu > Settings > Update & Security > Windows Security.

6. Free Up System Resources

• Close unnecessary applications and background processes that might be consuming system resources.
• You can use Task Manager to view and end these processes.

7. Perform a Clean Boot

• Perform a clean boot to start Windows with a minimal set of drivers and startup programs.
• Open Run (Win + R), type msconfig, go to the Services tab, check Hide all Microsoft services, and click on Disable all.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,