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HP Recommended
HP Envy Touchsmart 15-j122tx Notebook
Microsoft Windows 10 (64-bit)

After a Windows 10 update in the second week of January 2108 I got a notice stating that my accelerometer was not compatible with Windows 10 and so was disabled and that I should contact my computer manufacturer for an update.

 

After this I went to search on HP sites and fond instruction to remove the old/existing 3D Drive Guard from my computer and then reinstall the 3d Drive Guard from HP. I uninstalled the old one but can;t find the new one o any HP site.

 

I will note that after uninstalling the old one my computer os faster, smoother and the problems and issues that I was having have disappeard while using my preferred browser Firefox.

Please tell me where to find the 3D Drive Guard? I know it runs much better now but should I be concerned that the intended purpose of the missing 3D drive Guard is now gone?

 

Thank you for any assistance/replies.  

1 ACCEPTED SOLUTION

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@rmpblue

You're very welcome. Happy to help. Windows update may break it again in the next major update...but hopefully there will not be another major for at least 6 months. :generic:

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3 REPLIES 3
HP Recommended

The software supposedly  protects the hard drive by parking the heads if the notebook is accidentally dropped while running.

You can try this version:

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

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HP Recommended

It did install and my Control Panel shows it's there with no dialogue boxes or slowdown/issues upon installation so it seems fine initially . . . Thank you so much and I hope this is a longterm fix and the next Windows 10 dumpdates don't crate new issues.    *smile*

HP Recommended

@rmpblue

You're very welcome. Happy to help. Windows update may break it again in the next major update...but hopefully there will not be another major for at least 6 months. :generic:

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