• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-26-2018 09:50 PM

HP Recommended
Product: Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)

My Base system device,Universal Serial Bus (USB) Controller, and Unknown Device is missing Please help I Have a HP Elitebook 8460p. here are the driver hardware codes Base system device: (PCI\VEN_197B&DEV_2392&SUBSYS_161C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_161C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880) And the Universal Serial Bus (USB) Controller: (PCI\VEN_1033&DEV_0194&SUBSYS_161C103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_161C103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03) and the Unknown Device: (USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C)

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2018 07:34 AM

HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

PCI\VEN_197B&DEV_2392

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

PCI\VEN_1033&DEV_0194

 

This package contains the Renesas USB 3.0 driver. This driver is available for supported notebook models with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

 

USB\VID_138A&PID_003C

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-27-2018 07:34 AM

HP Recommended

Hi:

 

You need these drivers for the ID's you posted...

 

PCI\VEN_197B&DEV_2392

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

PCI\VEN_1033&DEV_0194

 

This package contains the Renesas USB 3.0 driver. This driver is available for supported notebook models with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

 

USB\VID_138A&PID_003C

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

2 people found this reply helpful
Was this reply helpful? Yes No

‎03-27-2018 06:16 PM

HP Recommended

Is the Fingerprint Driver supported on Windows 7?

Was this reply helpful? Yes No

‎03-27-2018 06:45 PM

HP Recommended

Yes, but if you want to use it, you will need to install this software...

 

This package provides the HP ProtectTools Security Manager, which provides enhanced Windows login and website single-sign-on capabilities on supported notebooks with supported operating systems. Security Manager is also the host for HP ProtectTools plugins, and therefore should be installed before other ProtectTools modules.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57498.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.