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Locked

‎04-05-2017 02:51 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Missing Driver and HP assitant isnt able to identify the serial number or any updates

 

ACPI\VEN_HPQ&DEV_0004

ACPI\HPQ0004

*HPQ0004

 

location: on Microsoft ACPI-Compliant System

 

Please Advice

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2017 02:53 PM - edited ‎04-05-2017 02:54 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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1 REPLY 1

‎04-05-2017 02:53 PM - edited ‎04-05-2017 02:54 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No
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