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‎08-28-2023 08:12 PM

HP Recommended
Product: HP ENVY x360 15 Convertible PC 15-eu1000 (4V9Q2AV)
Operating System: Microsoft Windows 11

Greetings all,

I recently purchased a HP Envy x360 AMD Ryzen7 ultrabook. At fault of my own, I was attempting to remove programs that I would not use, to have a clean installation. In the event, I made a configuration error and require to do a clean install on my laptop. I have the Windows 11 boot ISO, but when attempting to run the image, I get a driver is missing. Reviewing the available drivers, none of them are satisfying this requirement. Any suggestions?

 

I can provide more information and image upon request to remediate this matter.

 

thanks in advance.

1 REPLY 1

‎09-01-2023 07:31 AM

HP Recommended

Hi @JAnthony419 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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