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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Missing Drivers (HP Zbook 15 G5)

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08-28-2018 11:16 PM
Hello,
I've manually reinstalled a HP Zbook 15 G5 and installed all drivers available on the Support Site of this model, but still have 2 Unknown devices.
- ACPI\HPQ6001\
- ACPI\HPQ6007\
Has to be HP Wireless Button Driver and HP 3D Driverguard. Where can I get the current Version which is supported for Zbook 15 G5 or are they included in some other Packages?
Thanks.
Solved! Go to Solution.
Accepted Solutions
08-28-2018 11:51 PM
Wireless Button:
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81886.exe
3D Driveguard:
https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe
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08-28-2018 11:51 PM
Wireless Button:
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81886.exe
3D Driveguard:
https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe
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08-29-2018 06:24 AM
Thanks CheryLG for the Drivers, yes they work, will they also be made available on the Support Site of HP ZBook 15 / 17 G5?
I like to have the official Version for this Model, cause I know what HP Support will check first if we have problems with this Model.
- Update BIOS
- Run ImageDiag --> version of driver not correct...
08-30-2018 12:13 AM - edited 08-30-2018 12:16 AM
Happy to hear it was the solution to your driver problem.
I have no idea if HP will get them listed on your support page-it happens a lot on various models and we do report things. The only thing I can tell you is the html file for each lists ZBook as compatible.
https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.html
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81886.html
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***