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HP Recommended
HP Laptop 15-bs070wm
Microsoft Windows 10 (64-bit)

I recently reinstalled Windows 10 on my computer after a hard drive failure. I didn't have the recovery drive; unfortunately lost it (its been two years).  Now that I've reinstalled windows, there are five drivers that are unidentified: Base System Device, 2 PCI Data Acquisition and Signal Processing Controller, PCI Memory Controller and Unknown Device. 

I've tried using the drivers on the website, but all of them do not install, as they are not made for this version of Windows. I've gone to the Intel Website, and although it did install two drivers with it's automatic detection system, it did not resolve any of the missing drivers that are showing in Device Manager. I've also looked up manufacturers, such as Realtek, to see if the drivers were there.

The computer appears to be working fine, with no problems. Does anyone have any idea what those drivers are?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

These two drivers should install all of those devices...

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

This package contains the driver that enables the Intel Dynamic Tuning firmware. Intel Dynamic Tuning provides system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101074.exe

 

If you get a this platform is not supported with the second driver, then here is how you can manually install the driver for the unknown device...

 

Go to the device manager. click on the unknown ACPI\INT3400 device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp101074.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

These two drivers should install all of those devices...

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

This package contains the driver that enables the Intel Dynamic Tuning firmware. Intel Dynamic Tuning provides system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101074.exe

 

If you get a this platform is not supported with the second driver, then here is how you can manually install the driver for the unknown device...

 

Go to the device manager. click on the unknown ACPI\INT3400 device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp101074.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

 

HP Recommended

Wonderful! That did it. I did have to manually find the second driver, but it was right where you said it would be. Thank you!!!!

HP Recommended

You're very welcome.

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