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‎01-05-2019 12:34 PM

HP Recommended
Product: g4-2149se (Butterfly Blossom )
Operating System: Microsoft Windows 7 (32-bit)

Trying to fix my mother's laptop.  She took in to have something done/fixed.  I am not sure what the problem was that caused he to take it in and not going to keep asking her.  I have discovered several drivers are not installed and believe adding them will make it operational.   Let me add a couple thing I have discovered  before going any further: 

1.  .  The windows sticker on the bottom reads Windows Home Premium  and the HP specs for this computer say it is a 64 bit machine.  When I look at Computer properties  it says the OS (operating system)  is  Windows 7 Professional, Service pack 1  32 bit so evidently she paid to have the operating system changed. Not sure why, just the way it is.

2.  USB won't read a thumb drive due to missing drivers so I am wondering how to install  whatever drivers you point me to.  I suspect I can used the DVD drive as it still apprears to be working.  At least it reads the contents of an inserted disc.  

3.  I looked on the HP driver download page and there are no drivers available for this machine. 

4.  While reviewing the sysem I came upon a couple of references to old Windows files under Computer\Local Disc (C).  These files were named: Windows, Windows.old, Windows.old.000, Windows.old.001 and Windows.old.002,

 

So on to the problem.  The laptop now it will NOT connect to web via ethernet or wifi as drivers are missing.  HP driver download page has nothing available for this model number B5R68UA#ABA, G4-2149SE.  I reviewed a numberof archived posts and saw where this forum was able to advise owners where to find needed drivers.  I saw you need certain Hardware ID information to identify the proper drivers so am providing that now.  One last question, do the Windows.old  represent attempts to change the operation system and if these are reversable would this be an easier way to proceed? . Thank you in advance for your assistance.    

 

ethernet controller 

PCI\VEN_10EC&DEV_8136&SUBSYS_1847103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_1847103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

 

network controller  

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

 

pci device 

PCI\VEN_10EC&DEV_5229&SUBSYS_1847103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_1847103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00


sm bus controller 

PCI\VEN_1022&DEV_780B&SUBSYS_1847103C&REV_14
PCI\VEN_1022&DEV_780B&SUBSYS_1847103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05


usb controller 

PCI\VEN_1022&DEV_7812&SUBSYS_1847103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_1847103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03


unknown device

ACPI\HPQ0004
*HPQ0004

 

John Johnson

Helena, Montana

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2019 01:09 PM - edited ‎01-05-2019 01:11 PM

HP Recommended

Hi, John:

 

Below are the links to the drivers you need.

 

1st install the smbus controller driver.  I have zipped it up and attached it below.  You have to manually install it as follows...

 

Download and unzip the file to its folder.  Do not do anything with the files in the folder.

 

Go to the device manager, click on the smbus controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.  Make sure the Include Subfolders box is checked, and the driver should install .  Then restart the PC.

 

ethernet controller:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56461.exe

 

network controller:

 

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56572.exe

 

pci device:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe

 

usb controller:

 

https://ftp.hp.com/pub/softpaq/sp78501-79000/sp78792.exe

 

ACPI\HPQ0004:

 

https://ftp.hp.com/pub/softpaq/sp61001-61500/sp61037.exe

 

No doubt you are also missing the 32 bit graphics driver...scroll down the page, select the W7 32 bit Cataylist Software Suite.

 

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-4400m-rade...

 

You can delete all of those windows.old folders if you have determined your mother does not need any of the files in those folders from her old user profiles.

 

Run the disk cleanup utility>click on the cleanup system files button.

 

View solution in original post

AMD SMBus.zip
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3 REPLIES 3

‎01-05-2019 01:09 PM - edited ‎01-05-2019 01:11 PM

HP Recommended

Hi, John:

 

Below are the links to the drivers you need.

 

1st install the smbus controller driver.  I have zipped it up and attached it below.  You have to manually install it as follows...

 

Download and unzip the file to its folder.  Do not do anything with the files in the folder.

 

Go to the device manager, click on the smbus controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.  Make sure the Include Subfolders box is checked, and the driver should install .  Then restart the PC.

 

ethernet controller:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56461.exe

 

network controller:

 

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56572.exe

 

pci device:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe

 

usb controller:

 

https://ftp.hp.com/pub/softpaq/sp78501-79000/sp78792.exe

 

ACPI\HPQ0004:

 

https://ftp.hp.com/pub/softpaq/sp61001-61500/sp61037.exe

 

No doubt you are also missing the 32 bit graphics driver...scroll down the page, select the W7 32 bit Cataylist Software Suite.

 

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-4400m-rade...

 

You can delete all of those windows.old folders if you have determined your mother does not need any of the files in those folders from her old user profiles.

 

Run the disk cleanup utility>click on the cleanup system files button.

 

AMD SMBus.zip
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‎01-05-2019 06:00 PM

HP Recommended

Paul, 

Worked like a champ.  I was definitely in over my head.  Thank you. 

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‎01-05-2019 08:26 PM

HP Recommended

You're very welcome.

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