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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Missing Drivers

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09-09-2017 12:28 PM
Hello,
Recently my Notebook got stock during HP Recovery Manager saying Restoration was incomplete and I would get that message everytime my notebook booted no matter what I did. So i used an USB to reinstall windows 8.1 however it didnt install all of my drivers correctly. Ive managed to get a couple of them and i know one of them has to be for the graphics card but I cant get a driver to make it work. Since Currently at display adapters it only says Microsoft basic display adapter.
Anyway I still see 3 different devices it doesnt recognize
1. Unknown Device with Hardware ID's
ACPI\VEN_SMB&DEV_0001
ACPI\SMB0001
*SMB0001
2. PCI-Device with Hardware ID's
PCI\VEN_10EC&DEV_5229&SUBSYS_2269103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_2269103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00
3. Videocontroller with Hardware ID's
PCI\VEN_1002&DEV_6900&SUBSYS_2269103C&REV_00
PCI\VEN_1002&DEV_6900&SUBSYS_2269103C
PCI\VEN_1002&DEV_6900&CC_038000
PCI\VEN_1002&DEV_6900&CC_0380.
Thanks for any Help in Advance
09-09-2017 12:48 PM
Hi:
You need these drivers...
Video controller
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.
http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70138.exe
ACPI\VEN_SMB&DEV_0001
This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67290.exe
PCI Device
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.