Missing Drivers

[Ar713]

Hello I recently installed Windows 10 on this probook and have some missing drivers:

base system device
PCI\VEN_197B&DEV_2393&SUBSYS_168B103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_168B103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

base system device
PCI\VEN_197B&DEV_2392&SUBSYS_168B103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_168B103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

unknown device
ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

unknown device
USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C

Bluetooth driver is there but has a yellow exclimation point

USB\VID_03F0&PID_311D&REV_0001
USB\VID_03F0&PID_311D

edit: bluetooth resolved itself as
Microsoft Bluetooth Adapter
Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter

thank you for your time,
AR713

[TechExpert2]

HI 

Download the universal driver and You can install all the driver at once but its not a recommended for many device  but it works for all types of laptop and pcs.

[Ar713]

If that is 3rd party software then I will try and find another way.

thank you for your time,
AR713

[TechExpert2]

hi

Please visit to HP.com and search with your model number you can get recommended Derivers also , Thank you

[Ar713]

There are no drivers for 10 from HP.

I'm currently using http://www.catalog.update.microsoft.com/Home.aspx

For the first base system device driver i found
JMicron PCIeSD/MMC host controller after searching VEN 197B.

Will edit this as I find more.

edit two: JMicro worked for both base system device drivers, making:
JMicron PCIeMsHost Controller
JMircon PCIeSD/MMC Host Controller

I believe the devices reversed order once both were resolved.

Thanks again

[iomare · Accepted solution]

Hi,

JMicron card reader

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-4535s-notebook-pc/5098225/swIt...

Driveguard

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61037.exe

For Validity sensor look at this thread:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Validity-Fingerprint-Common-Dri...

Hope it helps,

David

[Ar713]

David,

thank you. the drive guard link worked. the link to that other thread was very helpful. the link there to the HP driver protect was down. So intead I went back to home page/drivers and typed in my model. Then, i selected windows 8.1 64 bit and found the validity driver. I downloaded that and it worked. Thank you!

[iomare]

Your welcome. I am glad that your problem is solved.

Let me know if I can be of further help.

All the best,

David

[Ar713]

I noticed now it does not wake from sleep. I've used control panel to disable sleep when lid is closed by select do nothing, but it still sleeps--i think. I also used ctrl+x to run admin cmd and used powercfg /h off. i restarted but there are no changes.

[Alex0077]

Could you provide the links for the drivers again, because two links doesn't work anymore.

Thanks in advance

Kind regards 

Alex