cancel
Showing results for 
Search instead for 
Did you mean: 
Maculia Honor Student
Honor Student
4 3 0 0
Message 1 of 7
214
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible

HP ENVY 15 Notebook
Microsoft Windows 8.1 (64-bit)

Hello ,

I have encountered a problem in recovery my HP Laptop to factory reset. It does not perform because of missing some files. It was tried several times to troubleshoot the missing files but I could not manage to get them back and still the problem for factory reset exists. Please let me know what is the useful solution  for this problem ? If I have to use recovery media please tell me how should I get healthy DVD/USB recovery image and then use it?

 

thank you for your time

6 REPLIES 6
Provost Provost
Provost
78,013 77,423 9,512 20,596
Message 2 of 7
184
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible


@Maculia wrote:

.... If I have to use recovery media please tell me how should I get healthy DVD/USB recovery image and then use it?


@Maculia 

 

Please use the following link

 

   https://www.microsoft.com/en-au/software-download/windows8ISO

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Maculia Honor Student
Honor Student
4 3 0 0
Message 3 of 7
167
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible

Thank you for your response....

I had original windows 8.1 pre-installed on my HP Laptop. Is this link prepares downloading of my previous original windows ?

How should check the specifications of the downloadable windows?

 

Bests,

  

 

Reply
0 Kudos
Provost Provost
Provost
78,013 77,423 9,512 20,596
Message 4 of 7
157
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible


@Maculia wrote:

... I had original windows 8.1 pre-installed on my HP Laptop. Is this link prepares downloading of my previous original windows ?


@Maculia 

 

Yes plus updates using your original key. It is from Microsoft.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Maculia Honor Student
Honor Student
4 3 0 0
Message 5 of 7
143
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible

Thank you again Benhien ,

 

I contacted with Microsoft support , they said I need license key for creating media from the same link you mentioned above. However, I did not find the license key of my original windows.

As my windows was factory pre-installed OS, please let me know how can I have the related license ? or how can I try other solution to have recovery media of my previous OS ?

 

Regards,

Reply
0 Kudos
Provost Provost
Provost
78,013 77,423 9,512 20,596
Message 6 of 7
136
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible

@Maculia 

 

The key is in the BIOS of your machine, please use the following tool to get it:


   http://www.belarc.com/free_download.html


When run this tool, it produces a report, scroll down to Manage all your software licenses section. Windows 8, 8.1 or 10 product key is in there.


You can also use the following tool to find out:


   https://www.magicaljellybean.com/keyfinder/


Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Highlighted
Maculia Honor Student
Honor Student
4 3 0 0
Message 7 of 7
111
Flag Post
HP Recommended

Missing Some Files that Factory Reset Is Not Possible

Dear Benhien

Thank you I followed the procedure you mentioned . First I prepared a media of Win 8.1  and then put it in my laptop and after recovery the OS came up . however, there are some new other problems. 

1) My recovery drive (Drive E) is completely empty ,

2) a new drive (Drive D) in about 500MB has been made !! which I cannot shrink or expand it.

3)  the problem of factory reset from my hard disk because of missing some files has not yet solved. I still have to use media for any recovery windows.

 

are there any solution for these problems ?

 

regards,

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation