• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-15-2018 05:14 AM

HP Recommended
Product: HP Envy 17-J112el
Operating System: Microsoft Windows 7 (64-bit)

Hi, HP Community! :LaughingTears:

 


I have just bought HP Envy 17-J112el with Windows 8.1 64 bit preinstalled.

I have installed Windows 7 64 bit, and then installed drivers from this link: https://support.hp.com/it-it/drivers/selfservice/hp-envy-17-j100-leap-motion-se-notebook-pc-series/5...

However, after installing those Win7 drivers, I saw two drivers are still missing in Device Manager.

I am pasting here the hardware ID information for those drivers.

Could you provide me the valid download links for those drivers? (most updated ones for my model?)

Bluetooth controller

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00 (Intel + Broadcom? Intel + Realtek?) :Surprise:

Unknown Device

ACPI\INT33A0

 

 

Thanks in advance! :OpenSmile:

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2018 05:43 AM

HP Recommended

Hi,

 

These should be the two drivers you need:

 

Ralink Bluetooth Software Driver 

 

ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58515.exe

 

Intel Smart Connect Technology Driver

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-17-j100-leap-motion-se-notebook-p...

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered question

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-15-2018 05:43 AM

HP Recommended

Hi,

 

These should be the two drivers you need:

 

Ralink Bluetooth Software Driver 

 

ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58515.exe

 

Intel Smart Connect Technology Driver

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-17-j100-leap-motion-se-notebook-p...

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered question

Was this reply helpful? Yes No

‎03-15-2018 09:15 AM

HP Recommended

Hi David, thank you for your quick response!

 

@iomarewrote:

Intel Smart Connect Technology Driver
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-17-j100-leap-motion-se-notebook-p...

 

I have already installed Intel Smart Connect Technology Driver.

 

 

@iomarewrote:

Ralink Bluetooth Software Driver
ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58515.exe


Ralink Bluetooth Software Driver did solve the problem with the Bluetooth driver, but one driver is still missing in Device Manager:

Unknown Device

ACPI\INT33A0

 

I wonder... what could it be ???

Was this reply helpful? Yes No

‎03-15-2018 11:11 AM

HP Recommended

Solved installing this:

https://downloadcenter.intel.com/download/23109/Intel-Smart-Connect-Technology

however, you solved one of my problems and put me on the right track to solve the other.

Thank You.

Was this reply helpful? Yes No

‎03-15-2018 11:32 AM

HP Recommended

Your welcome. Sorry did not get back to you sooner.

 

Please join us again.

 

All the best,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.