Missing bios drivers????

[Aiden115]

So a few months back I started suffering from a problem, my windows is failing to update everytime I try to, and so when I got in contact with windows support yesterday the support assistant took control of my device to try and figure out what is going on and informed me that I am missing bios drivers and that when I get that fixed I will be able to update my windows properly (A weird thing I noticed is that the hp website was not able to auto detect my device as an HP device, I had to get my serial number and insert it manually into the website, and even then when I went to drivers to download a bios driver update thingy to see if that would fix it HP driver download and install assistant crashed everytime I tried to download the driver. What do I do in this situation and how does my PC have missing bios drivers in the first place?

[Dragon-Fur]

@Aiden115 

Welcome to the HP Community Forum.

Most of the HP Software and Drivers for your notebook are noticeably older, that is, there have not been any updates for a while.  For examples, updates are dated 2018-2019.

Open

Software and drivers for HP Gaming Pavilion - 15-cx0002nx 

The BIOS update, at this writing, is rated for Windows V1903

BIOS Update version = F.23 Rev.A

BIOS Update page

HP Notebook System BIOS Update (Intel Processors)

Conversely, the description file does not differentiate between Windows 10 versions.

Information file:

sp105906.cva

What is correct?

Unknown, except the system is aware of what it can install for BIOS and generally won't let you install something it cannot support.

If you have migrated beyond the supported Windows version, then a technician might describe the BIOS update as"missing".  On the other hand, we might simply express the difference as outdated compared to the version of Windows running on the machine.

What does that mean?

Essentially, it just means that there are no newer BIOS updates for your machine than the update provided.

What does that mean to Windows Updates?

No idea, though I would guess, based on the comments made by the Windows technician that he believes you cannot run Windows Updates unless the BIOS is updated to whatever version of Windows you are running on the computer.

What to do?

You could try reloading Windows, though if the Windows technician is correct that your Windows Updates won't run without a newer BIOS update, then reloading the OS would prove useless in context (won't  help).

What else?

@Aiden115wrote:

"Driver update thingy to see if that would fix it HP driver download and install assistant crashed every time I tried to download the driver."

• If you cannot manually update the BIOS, the system is rejecting it for reasons that may - or may not - make sense to you.
• If you cannot update the BIOS, the BIOS may not be appropriate for your version of Windows
• If you cannot update the BIOS, stop doing that.  Forcing the update might just leave things in a worse condition.

Check Current BIOS version

Control Panel > icon view > Administrative Tools > System Information

System Summary - Check the information: BIOS Version / Date 

What if?

If your BIOS is actually way behind the current BIOS update, then assuming the newer BIOS could be installed at all, you might have to "step up" to the current version.  That is, load a version closer to the BIOS version already installed, then step up to a newer version from there.

How to find:

Open

HP Notebook System BIOS Update (Intel Processors)

Scroll down, Open Revision History

Scroll down > Select an update one or two versions newer than your installed BIOS

Download and try to install that "somewhat" newer version.

If that works, try to update again to a newer version - maybe even the "newest" version available.

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Gaming Pavilion - 15-cx0002nx 

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[Aiden115]

Thank you for the reply, I have several issues here

1- I cannot access my bios information as when I open system information I am presented with "Can't collect information, cannot access the windows management instrumentation software, windows management files may be moved or missing" (opening system information is something my windows technician actually tried to do only to be greeted with that screen)

2- I have recently tried installing the newest version of the bios available but after it has restarted and everything was "done" windows still failed the update (error code as always 0x800f0922) and I could not tell if that was because the bios did not install or what since I cannot tell what version of the bios I have due to the previous point I made

3- I am not sure if this is important but one of the "fixes" for my windows update error that I saw all over forums was going to "turn windows features on or off" and checking all the things related to .NET framework, when I tried that it told me that windows was unable to perform the following tasks or something and I had to restart my pc to undo the changes, that combined with the fact that one of the 2 windows updates that are failing is a ".NET framework cumulative update" makes me think .NET framework has something to do with this so I was surprised when the windows technician mentioned my bios drivers as part of the problem as I was never even aware of that.