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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Azucho98
Level 4
167 117 3 11
Message 1 of 5
133
Flag Post

Solved!

Missing driver HP Envy x360 15-AR052NA

‎12-16-2020 02:19 PM

HP Recommended
Product: X8M12EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Reinstalled Windows 10 (2H2020) on a HP Envy x360 15-AR052NA laptop and have a missing device driver.  The device ID is ACPI\AMD33D6\2&DABA3FF&0.  Any idea what device this is?  Product number of the laptop is X8M12EA#ABU.

 

Thanks!

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4 REPLIES 4
banhien
Level 19
Level 19
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Message 2 of 5
Flag Post

‎12-16-2020 02:38 PM

HP Recommended

@Azucho98 

 

Please use Paul's solution

 

            https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Driver-Missing-for-Microsoft-AC...

 

Regards.

BH
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Paul_Tikkanen
Level 21
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Message 3 of 5
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‎12-16-2020 02:57 PM - edited ‎12-16-2020 03:15 PM

HP Recommended

Hi, @Azucho98 

 

The above solution link posted is not going to work for that elusive device.

 

This will make up for me not being able to find the correct Intel BT driver you needed earlier today...

 

You need the AMD Virtual Buttons driver from your notebook's support page for that device...

 

It's under the Chipset driver section.

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75181.exe
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Azucho98
Author
Level 4
167 117 3 11
Message 4 of 5
Flag Post

‎12-17-2020 08:33 AM

HP Recommended

Exactly what I needed Paul.  Thank You yet again for the great support!!!

 

👏

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Paul_Tikkanen
Level 21
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126,056 116,237 18,867 28,790
Message 5 of 5
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‎12-17-2020 08:38 AM

HP Recommended

You're very welcome.

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