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HP Recommended
ZBook 15 G5
Microsoft Windows Server 2019

Hello,

I've installed Windows Server on my laptop, but there are 3 devices without drivers.

PCI\VEN_8086&DEV_15EB&CC_0880 (Base System Device) - seems to be Thunderbolt

PCI\VEN_8086&DEV_1903&SUBSYS_842A103C&REV_07 (PCI Data Acquisition and Signal Processing Controller)

ACPI\VEN_INT&DEV_3400 (Unknown device)

 

HP Support Assistant states that these must be "Sensor Hub", "Intel Serial IO" and "Intel WLAN Driver", but I have installed WLAN and Serial IO drivers using SoftPaq Download Manager.

 

Thunderbolt software (from SP92028 and SP94993) does not see dock, I'm guessing this should be related.

Is there any way to use dock to connect external monitor?

 

Thank you

3 REPLIES 3
HP Recommended

Hi:

 

Since only W10 drivers exist for your notebook...

 

I would suggest trying to manually install these drivers if the auto install method doesn't work.

 

PCI\VEN_8086&DEV_15EB

 

Intel Thunderbolt 3 Secure Connect for Titan Ridge NB

 

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94993.exe

 

Intel Dynamic Platform and Thermal Framework Driver

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87672.exe

 

As you can see from these partial copy and pastes of the driver setup information files, there is driver support for the hardware ID's you posted...

 

[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

 

[Manufacturer]
%INTEL% = INTEL, NTamd64.10.0

[INTEL.NTamd64.10.0]
%PROCSNB.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0103
%PROCIVB.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0153
%PROCHSW.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0C03
%PROCHSW.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0A03
%PROCHSW.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0D03
%PROCBDW.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_1603
%PROCSKL.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_1903
%PROCCHT.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_22DC
%PROCBX0.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_0A8C
%PROCBX1.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_1A8C
%PROCBXX.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_4A8C
%PROCBXP.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_5A8C
%PROCCNL.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_5A03
%PROCGLK.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_318C
%PROCICL.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_8A03
%PROCLKF.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_9820
%PROCTGL.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_9A03
%PROCJSL.DeviceDesc% = EsifManager10.0,PCI\VEN_8086&DEV_4503

 

[Manufacturer]
%INTEL%=INTEL, NTamd64.10.0

[INTEL.NTamd64.10.0]
%INT3400.DeviceDesc% = DptfAcpi,ACPI\INT3400
%INT3401.DeviceDesc% = DptfAcpi,ACPI\INT3401
%INT3402.DeviceDesc% = DptfAcpi,ACPI\INT3402
%INT3403.DeviceDesc% = DptfAcpi,ACPI\INT3403
%INT3404.DeviceDesc% = DptfAcpi,ACPI\INT3404
%INT3405.DeviceDesc% = DptfAcpi,ACPI\INT3405
%INT3406.DeviceDesc% = DptfAcpi,ACPI\INT3406
%INT3407.DeviceDesc% = DptfAcpi,ACPI\INT3407
%INT3408.DeviceDesc% = DptfAcpi,ACPI\INT3408
%INT3409.DeviceDesc% = DptfAcpi,ACPI\INT3409
%INT340A.DeviceDesc% = DptfAcpi,ACPI\INT340A
%INT340B.DeviceDesc% = DptfAcpi,ACPI\INT340B
%INT340C.DeviceDesc% = DptfAcpi,ACPI\INT340C
%INT340D.DeviceDesc% = DptfAcpi,ACPI\INT340D
%INT343D.DeviceDesc% = DptfAcpi,ACPI\INT343D
%INT3530.DeviceDesc% = DptfAcpi,ACPI\INT3530
%INT3532.DeviceDesc% = DptfAcpi,ACPI\INT3532

HP Recommended

Thanks, this partially worked:

Dynamic Platform and Thermal Framework Drive installed without any issues and it is OK now.

 

There is still problem with "Thunderbolt 3" software and drivers. There is "client-only" restriction to it. I've managed to get around LaunchCondition for .msi using transform, but the driver installation file (tbt100x.inf) also have is stated explicitly [Thunderbolt.NTamd64.10.0.1] - last "1" is for "client OS".

I cannot get around that because of the signatures, I guess only Inel can re-submit the driver for signing.

 

 

HP Recommended

You're very welcome.

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