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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Missing product information

Create an account on the HP Community to personalize your profile and ask a question
01-07-2023 05:28 AM
I am getting black screen on boot up and the following messages:
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Name
System Board (00A) - Product Serial Number
System Board (00A) - Product Number
System Board (00A) - System Board CT Number
Any help would be much appreciated thanks.
01-14-2023 01:26 AM
Hi @TechDad1,
Welcome to the HP Support Community.
I'd like to help!
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee