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HP Recommended
HP Pavilion 24-xa All-in-One Desktop PC (5KF24AV)
Microsoft Windows 10 (64-bit)

Hi. I have a hp pavilion all-in one 24-xa1007na running windows 10 with the screen broken so it's plugged in an external monitor (HDMI) . My son updated the graphic card, AMD Radeon™ Vega 8 Graphics. I don't know exactly what happened but when the computer boots, the lights at the back are ON and it makes reading noises like it's working but monitor is black. Of course the broken screen is useless but I can see 'repair' on it. I've dismantled the whole computer, clean connections, adjust cables, changed RAM slots, plugged another monitor. Nothing is working. I can't enter into the Bios to attempt a recovery system from USB because its primary boot is the HDD. I'd there something else I can do, please? Thanks

2 REPLIES 2
HP Recommended

@Willow2022 

AP All-in-Ones are basically oversized laptops with external mice and keyboards -- and like laptops, they do NOT have graphics cards.  Instead, they have a graphics chip soldered to the mainboard.

 

You need to find out exactly what your son did -- because you can not replace the graphics chip.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks Wawood. I know the graphic card is integrated and it can't be replaced so I hope it's a software problem and not hardware. He says he installed the AMD drivers update applicacion, installed the drivers that it found automatically, the computer rebooted and screen was black since then. I tried remote connection, ethernet connection but I'd need to give permission to both computers. I tried three different monitors and all of them with the No Signal. All of them with HDMI because the computer doesn't have VGA connection. The computer is ON but the screen  is smashed and I only guess something is happening. When I attempt a blind logging, it reboots. Thanks

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