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‎06-10-2025 04:59 AM

HP Recommended
Product: HP EliteBook x360 1030 G2

I am experiencing two issues with my laptop. Firstly, both the mouse and touchscreen become unresponsive 5-10 minutes after starting the device, unless I perform a restart, after which they function correctly until the next occurrence. Secondly, the laptop shuts down abruptly without any warning when the battery level drops below 60%. I have conducted all the recommended hardware diagnostics, and the results indicate that there are no issues with either the primary battery or the AC adapter.  I have all tried the battery recalibration technique and it has not worked for me.

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