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ankit1690
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Message 1 of 6
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Mouse flicker and system slow down

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HP Pavillion X360 Cd0050tx
Microsoft Windows 10 (64-bit)

Whenever I start my laptop(from shutdown)  and get to desktop, the mouse start to flicker and the system turns very slow in response. In this time when i check the task manager I don't see any process consuming high resources. This the stops after a while but does happen sometimes later. 

I did do a complete reinstall of windows but the problem stills exists. Checked the drives from HP support assistant and from device managers. Tried disabling my touchscreen and touchpad but the problem still occurs. 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@ankit1690

 

I reviewed your post and I understand that the mouse flickers and the system run slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • When was the last time the computer was working fine?
  • Did you issue started after any Windows update?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105982.exe

 

If you continue facing the issue, then run a system test on the computer following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ankit1690
Author
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Message 3 of 6
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Thank you @The_Fossette

I tried the BIOS Flash and have already run the hardware diagnostics from HP Support Agent. I also recently installed Ubuntu to check if I see a similar issue over there but I could not find any. Another thing I have observed is that when I put my laptop to sleep (using the sleep option from the start menu) it does not close down and go to sleep but rather screen stays up over the lock screen for long times. 

 

Shall I go ahead and format the entire partition and perform a reinstall a windows. I already did a reset and reinstall of windows so not sure if this would help

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The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 6
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@ankit1690

 

I recommend you perform a recovery following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ankit1690
Author
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Message 5 of 6
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Thank you  @The_Fossette , 

I have tried these steps but the flicker still happens. However, the slowdown does not happen as much as before.

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The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,925 2,549
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@ankit1690

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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