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HP Notebook - 14s-dk0093au

ELAN Touch-pad just doesn't respond to multi-finger gestures in Windows 11. It works properly in any Linux distributions but is useful only for pointing in Windows. I have tried out HP support Assistant. I had contacted HP customer care. I have been searching online for a solution for a long time now. HP official support website doesn't even provide Windows 11 driver support yet. It's just too disappointing to see this happen only in HP laptops. It works fine in Dell laptops after OS upgrade. I bought HP laptop only considering that customer support would be good. But this is too disappointing.

3 REPLIES 3
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Hi @Midhuram,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing touchpad issues with your HP Notebook.

 

I suggest that you follow steps to uninstall and reinstall touchpad drivers: 
1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

You may also refer to the steps from this document

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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Even after uninstalling the drivers and restarting, nothing changed.

HP Recommended

Hi @Midhuram,
Thank you for replying to us. 

 

This could be a hardware issue with the unit and may require repair. 

 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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