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- Multiple Event 17, WHEA-Logger and Blue screens

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03-05-2024 11:18 AM - edited 03-06-2024 02:31 AM
Hello,
Recently I've noticed that my Laptop crashes at certain times (always when gaming) almost 10 to 20 minutes after starting a game.
Viewing the Event viewer I've noticed that there are multiple Event 17, WHEA-Logger warnings which will run up into the thousands.
I've read into multiple forums on how to resolve this issue and multiple stated to make a custom performance powerplan, Which I did.
Then the issue seems to have resolved itself until today, where my laptop crashed twice, all while trying to play a game.
I've had about 10.000 Event 17 Warning messages in the system tab of event viewer between the time of 05:35 PM and 05:38 PM (on the same day)
Now, I don't know if it's a hardware issue, since Primary Device name: PCI\VEN_8086&DEV_7A44&SUBSYS_8BAB103C&REV_11 in the Error message can be linked to the Intel(R) PCI Express Root Port #21 - 7A44. Or that is it as simple as an adjustment to the BIOS.
I don't know what to do anymore and refrain from playing games on the laptop since I do not know if to continue playing games will damage the hardware integrity of the device
Hoping someone here will have a working solution for this problem
The general error is listed below:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1B:0x4
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7A44&SUBSYS_8BAB103C&REV_11
Secondary Device Name:
04-06-2024 05:12 PM
I had the same issue with my omen gaming laptop 16-wf0008ne that I bought it last month when I shut down it comes a blue screen with stop code WHEA_UNCORRECTABLE_ERROR in event viewer shows Multiple Event 17, WHEA-Logger so I send it to the warranty they replaced the laptop with a new one first week normal no blue screens and now it's happening again I think missing chipset drivers may solve the problem
05-16-2024 05:53 AM
I could find the hardware causing the error. It's the Network card Realtek gaming gbe family controller. When i disabled it the warning no longer appear. I tried to upgrade to a newer driver, but the latest seems to be from 2023-11-21
The drivers for the laptop can be downloaded from https://support.hp.com/us-en/drivers/omen-by-hp-16.1-inch-gaming-laptop-pc-16-wf0000/model/210157212...
07-13-2024 06:10 AM
Guys i got some information first i updated all driver in windows update and hp support assistant and the BSOD has gone when i shut down second when i use the wifi not the cable the Multiple Event 17, WHEA-Logger has gone in the event viewer that means that Network card Realtek what is causing the problem