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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- My BIOS showed update successful but

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06-02-2025 10:28 PM
my BIOS auto repair was successful and it updated successfully as well. There was a message that popped up saying repair successfully completed computer will restart automatically but the screen will be black. that was on 5/30/25 and the screen is still black. I'm stuck on what to do . the power light comes on and I can charge my phone up on it when I plug my phone charger on it so I know it's on. Help me please. I have a Hp Pavilion x360
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Accepted Solutions
06-04-2025 12:11 PM
HI @BlessedMa,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your laptop!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
1. Perform a Hard Reset
- Turn off your computer by pressing and holding the power button for about 5-10 seconds.
- Disconnect all peripheral devices such as USB drives, printers, etc.
- Unplug the power adapter from the laptop.
- Press and hold the power button for about 15 seconds to drain any remaining power.
- Reconnect the power adapter (do not connect any peripherals yet).
- Turn on the computer and see if the display comes back.
2. Use Windows Key + B for BIOS Recovery
- Turn off the computer as described in the previous method.
- Press and hold the Windows key + B key simultaneously.
- While holding these keys, press and hold the power button for about 2-3 seconds, then release the power button but continue to hold the Windows and B keys.
- If the BIOS recovery starts, you may see the LED light flashing and hear beeping sounds. Follow the on-screen instructions if the display comes back.
3. Connect to an External Display
- Turn off the laptop.
- Connect an external monitor via HDMI or VGA cable.
- Turn on the external monitor.
- Restart the laptop and check if the external display shows any output.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
06-04-2025 12:11 PM
HI @BlessedMa,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your laptop!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
1. Perform a Hard Reset
- Turn off your computer by pressing and holding the power button for about 5-10 seconds.
- Disconnect all peripheral devices such as USB drives, printers, etc.
- Unplug the power adapter from the laptop.
- Press and hold the power button for about 15 seconds to drain any remaining power.
- Reconnect the power adapter (do not connect any peripherals yet).
- Turn on the computer and see if the display comes back.
2. Use Windows Key + B for BIOS Recovery
- Turn off the computer as described in the previous method.
- Press and hold the Windows key + B key simultaneously.
- While holding these keys, press and hold the power button for about 2-3 seconds, then release the power button but continue to hold the Windows and B keys.
- If the BIOS recovery starts, you may see the LED light flashing and hear beeping sounds. Follow the on-screen instructions if the display comes back.
3. Connect to an External Display
- Turn off the laptop.
- Connect an external monitor via HDMI or VGA cable.
- Turn on the external monitor.
- Restart the laptop and check if the external display shows any output.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
06-11-2025 11:03 AM
Hi @BlessedMa,
Welcome to the HP Support Community!
We're here to help you tackle that malfunction! Don't worry, we've got your back!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Best regards,
Kuroi_Kenshi
I am an HP Employee