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HP Recommended
HP Pavilion - 14-ce3006tu
Microsoft Windows 10 (64-bit)

For a few months my pc would suddenly shut down even when it's at more than 50% charge and then when I plug it the charger and switch it on, it will show 0% battery charge(plugged in). After that now my pc won't even stay on for more than 4-5 mins and after some research and hp battery scanning, it shows that my battery life span has been reduced due to usage and ageing, my warranty period is over, what can I do to solve my current issue?

1 REPLY 1
HP Recommended

Hello @Sanghamitra22 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.16 Rev.A14.0 MBMay 23, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2Reboot

(3) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A0.6 MBOct 26, 2020Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10201.13396 Rev.A6.3 MBOct 26, 2020Download

Intel Management Engine Interface (MEI) Driver

2013.14.0.1529 Rev.A17.0 MBOct 26, 2020Download

Intel Serial IO Driver

30.100.2010.1 Rev.A0.8 MBOct 26, 2020Download

 

(4) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

=> Battery Test <=

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(5Reboot and test again ... 

(6) Please report your results

 

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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