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Locked

‎02-20-2019 04:40 AM

HP Recommended

Every now and again my cursor moves frantically without touching the keypad

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2019 06:19 PM

HP Recommended

@Jacklangoo,

 

Welcome to HP Support Community,

 

What is the product number of your HP Product? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you check if an alternate or external mouse works without these issues?

Did you reinstall the touchpad or display drivers from the device manager?

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-21-2019 06:19 PM

HP Recommended

@Jacklangoo,

 

Welcome to HP Support Community,

 

What is the product number of your HP Product? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you check if an alternate or external mouse works without these issues?

Did you reinstall the touchpad or display drivers from the device manager?

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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