My Envy Notebook shuts down altogether instead of hybernating or going to sleep.

[GJSWILKINSON]

The computer shuts down completely after 10 minutes. The power settings are:

Screen

On Battery Power, turn off after 10 Minutes

When lugged in, turn off after 'Never'

Sleep

On Battery Power, turn off after 20 Minutes

When lugged in, turn off after 'Never'

It is less than a month old and behaved well until a week ago??

[Jeet_singh]

@GJSWILKINSON,

Thank you for posting your query on HP Community,

Have you tried charging your laptop using a different adapter or battery?

Does your laptop shutdown when you unplug the charger from your PC?

Try updating the BIOS your PC and check if it helps.

Update the BIOS using this link.

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

Check if the pin inside the DC or charging port is bent or broken.

Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Method 1: Run the Power Troubleshooter

1. Open Control Panel.
2. Type “Troubleshooting” in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Power”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2:

It could be a compatibility issue with the new Fast Startup component.

Try the below steps and check:

1. Open Control Panel / Power  Options.
2. On the Left side menu, select  Choose what the power buttons do.
3. Select Change settings that are currently unavailable.
4. Scroll down to the Shutdown settings section.
5. Remove the check mark from the Turn on Fast Startup option.
6. Select the Save Changes Button.

Shut Down the computer, wait a couple of minutes and then use the Power Button to start the computer.

Method 3:

I would suggest you to restore default settings of power plan and check if it helps.

1. Open Control Panel.
2. Click on the Power Options icon.
3. Click on Change advanced power settings.
4. Select the option “Restore default settings for this plan”.

Check if it helps.

Refer this article to further troubleshoot battery issues with your laptop.

Also, try running a battery test on your PC and check if the battery is functioning correctly.

You can run a battery test on your PC using HP support assistant. Refer this link for more information: https://support.hp.com/in-en/document/c03467905

Also, you can run a system diagnostics test from F2 reset this article to know more information. Link: https://support.hp.com/lt-en/document/c03467259

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know how it goes!

Take Care! 

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