My Envy laptop won't boot

[Echo_Lake]

@farrut1922

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.

• Is everything working fine, or would you require any further assistance? 

Keep me posted!

[farrut1922]

Everything is not working fine.  I cannot update the base Windows version the BIOS restore loaded.  I will therefore not be able to get security or feature updates.  As mentioned in other posts, I got the new HPSE, but it only provided 2 meaningless utility updates but no updates for the OS.  The OS update program still fails.  I believe it fails because there are too many updates between the base Windows OS, which I have, and what the update requires. It is equivalent, I believe, to trying to update Version 10.0 directly to 10.90, which isn't supported.  Somehow I either need to update 10.0 to say 10.5 and then to 10.10.  That is not unusual in other software products I have supported in the past as a software contractor.  Another approach might be overlaying a newer version of Windows on top of my current version.

Can you provide any support for either of those approaches or a different approach completely.

Thanks

[Echo_Lake]

@farrut1922

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Keep me posted for further assistance.

[farrut1922]

That link provides me with nothing.  Entering the product name or product ID or problem description doesn't even go anywhere.  I looked into the Cloud Restore, but when I checked the product ID from HPSE it said it wasn't supported, even though the product was bought in late 2016.

I am very disappointed that not only did my laptop die after a few months over 3 years and only a few months after my support ended, but there doesn't seem to be a way to contact anyone to take ownership of the problem.  You helped getting the OS recovered for which I am very thankful. But now I have a laptop with an OS, which cannot be updated so it is vulnerable to viruses.  The HP system doesn't even seem to recognize the product ID X0S30UA#ABA.  The product was bought through Amazon, but everything about the system says it really is an HP product and not some imitation.  The serial number is 8CG6253Z7L.

I realize you have taken the problem as far as you can, but I need more support.  I would even be willing to restart my support, though I shouldn't have to, in order to get the problem resolved.

Do you know any link or phone number which I can use to contact HP and chat/email/talk to a person.

Thanks,

[farrut1922]

I found that troubleshooting in the Updates.  It kill crptsvc or something like that.  I had to reboot so I don't know why that service would not have restarted.  In any event after the reboot update worked.  It took a while and required a number of running update to get to the latest Windows version, but I got there.  Done.

[Echo_Lake]

@farrut1922

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.