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‎01-22-2020 08:53 AM

HP Recommended
Product: Example: Pavilion 2000-369 WM
Operating System: Microsoft Windows 10 (32-bit)

The product updated, then the problem started. I'm getting an invalid PIN number message, even though I didn't change the PIN. I can't make the computer reset, like I can on this one. Any ideas? Thanks for your time!

Paul

1 REPLY 1

‎01-22-2020 11:37 AM

HP Recommended

@Paul_Dempsey 

Pin entries are most often associated with using an MSN account to login to Win10, instead of a local account.

 

You can use these instructions to access your MSN account and reset the PIN:  https://www.tenforums.com/tutorials/7312-reset-pin-your-account-windows-10-a.html

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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