My HP Care Pack

[PJ7267]

I cannot get HP to update my warranty info.  I've asked repeatedly and my account keeps saying it's expired and yet my order shows it's good thru 2022.  I need to use it and can't get any help on this. Any advice?  My Laptop is soooo slow.  I took it into a local shop and they said my processor is slow.  I'd like to update or trade in, but can't get my warranty info update first.

[Echo_Lake]

@PJ7267

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand your computer warranty has not been updated.

Check your warranty details using the HP Customer Support - Product Warranty Check website.

1. Find, and then note the serial number for your HP notebook or tablet. For detailed steps, go to Finding the Serial Number.

2. Go to the Product Warranty Check website.

3. Select the country/region where the computer was purchased, type your serial number, and then click Check Warranty .

   

4. Review the warranty status details for your product.

Submit a product warranty status dispute

If you think the product warranty details from the Product Warranty Check website are incorrect, submit a dispute.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

   NOTE: 

   If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

   

2. Type your contact information, and then select a Dispute reason.

   '

   

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

   NOTE: 

   Make sure the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip. Click Dispute warranty.

4. HP reviews the warranty status for your product and contacts you after the review.

If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team.  HP Support  can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.