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- HP Community
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- Notebook Operating System and Recovery
- My HP Chrome 11 Screen jumps all over the place, even when n...

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07-28-2018 09:42 AM
When using my HP Chrome 11-v020wm, the screen sporadically jumps all over, flashes, large fonts, small fonts and nothing I can do will stabilize it. This does not happen ALL the time (like right now as Im typing this), but enough so that I HATE this thing! It makes it almost impossible to do any work.
07-29-2018 02:56 PM
@Cgoo
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand, your notebook screen flickers and does not stabilize,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Have you tried any troubleshooting steps?
While you respond to that, you could try these steps to fix the issue:
Perform a hard reboot
A hard reboot can resolve many Chromebook startup issues. Follow these steps to perform a hard reboot:
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Turn off the computer.
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Disconnect all peripheral devices and remove all USB devices and media cards.
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Disconnect the AC power adapter. If the Chromebook features a removable battery, remove the battery.
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Press and hold the power button for at least 7 seconds.
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Reconnect the AC power adapter.
If you removed the battery, do not reconnect it at this time.
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Turn on the computer.
Perform a system recovery
If the steps in this document have not resolved the startup problem with your Chromebook, perform a system recovery to reset the computer to its original factory-shipped state. For more information about Chrome OS system recovery, see Performing a System Recovery on Your HP Chromebook.
Note: This will bring your notebook to it's factory condition, therefore, back up your personal data.
If the issue persists, I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.