My HP Envy 360 will not power on

[Sparklekda]

Hello,

I have a HP Envy360 and it will not come on. I have charged it and have tried to hold the on/off button for the 30/60 second reboot. It still will not power on. Is there something else that I can do before taking it in to a repair shop?

[IT_WinSec]

Hello @Sparklekda

Welcome to the HP Support Community.

I am sorry about your issues.

• You may review this HP guided articles for similar issues and follow the appropriate step >> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://www.youtube.com/watch?v=7alIyHJMb6Y

Hope this helps.