My HP Envy X360 SSD hard drive failed, my data is lost. Is there ANY resolution?

[John9ten]

My HP Envy X360's solid state drive  suffered a sudden failure last night. I took it to the Geek Squad and they said they could extract the data. I had another X360 that they were going to switch hard drives from. It turns out the drive failed and they cannot extract the data at all. They said they could try a tier 2 data retrieval, but it is very expensive ($500 up) and there is no guarantee of retrieval. Does anybody know of any possible alternate resolutions? Thank you.

[A_Gayathri]

Hi @John9ten , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy X360 SSD hard drive failed. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

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Gaya1238

HP Support