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- My HP Envy X360 SSD hard drive failed, my data is lost. Is t...

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05-18-2024 03:12 PM
My HP Envy X360's solid state drive suffered a sudden failure last night. I took it to the Geek Squad and they said they could extract the data. I had another X360 that they were going to switch hard drives from. It turns out the drive failed and they cannot extract the data at all. They said they could try a tier 2 data retrieval, but it is very expensive ($500 up) and there is no guarantee of retrieval. Does anybody know of any possible alternate resolutions? Thank you.
05-20-2024 07:01 AM
Hi @John9ten ,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Envy X360 SSD hard drive failed. Not to worry I will help you to get a resolution to resolve the issue.
This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
Gaya1238
HP Support
A_Gayathri
HP Support Community Administrator.