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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Hello @Kate184
Sorry to hear that you are having problems ... I would like to help you.
(1) Please < calibrate > your battery ...
Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery"
- Right click on "Microsoft ACPI-Compliant Control Method Battery"
- Click "Uninstall device"
- Confirm your choice if you see a popup notification
(2) Shutdown notebook
(3) Disconnect charger
(4) Press and hold <power> button for 30 seconds
(5) Connect charger and wait until battery is fully charged ( check LED indicator )
(6) Start notebook and log in to windows and wait a few minutes
(7) Shutdown notebook
(8) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(9) Please report your results
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