My HP Mini is unable to boot up

[PAL_Chiangsaen]

I was using my HP Mini last week and was called away from my desk to attend to a family problem. Upon returning to my workdesk, I found the Mini's screen blank!  The u nit was plugged into a wall socket, but there was no indication from the small LED to the right of the plug-in port that the unit was charging or not - the Led was just off.  Checking the adapter with a volt meter showed that the adapter was working. This looks like a BIG problem, but if some users have some suggestions on how to revive the Mini, I would be most grateful.

[Anand_Andy]

Hi @PAL_Chiangsaen,

Welcome to the HP Support Community

I understand you are facing a boot issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Crisis BIOS Recovery

1. Turn off the computer, and then connect the power cord.
2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
  The HP BIOS Update screen displays and the recovery begins automatically.

Update the BIOS:

• Here's the link to download and install the above updates: Click here 

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Computer does not boot or start

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PAL_Chiangsaen]

Hello & good morning Anand_Andy!

Many thanks for getting back to me and my problem.  I have been checking this site for a reply regularly since posting my problem on August 8th and was beginning to despair as there were no replies to be seen.  Your post has revived my appreciation of the HP Team.  I will be printing out your post so that I can follow the suggestions correctly.  

Your request  "Was there any recent update on the PC?" is easily answered with a simple NO!   As I had simply left the Mini turned on while attending to a family request that took much longer to complete than I had expected.  Upon returning to the Mini -- I was dumbfounded in that the screen was blank and all efforts to reboot failed. That pushed me to seek assistance from HP Support.

As I go through the suggestions you have provided,  rest assured that I shall keep you posted via this site and post as we attempt to revive the Mini from its dead-in-its-track problem.

Again, thanks for getting back to me.

PAL_Chiangsaen  in Thailand

[PAL_Chiangsaen]

Good morning, Anand_Andy !

My report this morning  is rather dismal to say the least.  First of all, I have several observations to share.

1) the picture of a keyboard in your suggestions indicates that you have in mind a different HP-Mini than mine.  My  Mini's keyboard is integrated into the laptop case. The unit is self-contained.

2) there is no start-up button to push for starting up the Mini.  My Mini has a small sliding switch on the right side of its case.

For starters, these 2 observations indicate that we have different versions of the HP-Mini in mind.  

Having printed out your suggestions, I read them through before doing anything with the Mini, keeping in mind and understood that you are of the impression that my Mini was able to start-up.  This is certainly NOT the case. The unit had been sitting aside my work station since August 8th, when I posted my request for help.  I noted that upon connecting the unit to the mains, the small LED next to the connector socket did NOT spring to life as it had in the past upon connecting the adapter to the unit.   That, to me, was a sign that I would be trying to implement your suggestions with a lifeless unit.

Despite that, I did go through the first suggestion of holding down the Windows key along with the B key and then  moving the spring-operating slider switch to the 'on' position.  The results were NADA.  Then I moved on to Windows key along with V key and using the start slider switch.. same NADA results.

Since there was no sign of life, I thought that it would be quite useless to continue with further suggestions.   I  also assumed that the situation described in my original post had been misunderstood. Not only did the Mini fail to boot up,  it also apparently had no electricity or battery power to start up at all!

Given these first unsuccessful attempts to get the Mini to boot up, I  look forward to your further suggestions on how to proceed.

Regards,

PAL_Chiangsaen in Thailand

[Anand_Andy]

@PAL_Chiangsaen,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PAL_Chiangsaen]

Hello Anand_Andy,

Strange, but our latest communications don't seem to be recorded in this topic!!!!   Maybe because you wrote to me in a private message?????

Since early this morning, I have attempted to create a case number as you suggested, but the system knows that my HP devices are all out of warranty and I couldnot get past Square One on that matter. Even stranger still - I also tried using a friend's laptop to create the case via the urlyou provided https://support.hp.com/us-en/contact-hp   but only got this funny message:

Secure Connection Failed

An error occurred during a connection to support.hp.com.  The OCSP response contains out-of-date information.  [ whatever that means!!!!!  ]

Error code: SEC_ERROR_OCSP_OLD_RESPONSE

but I was able to get through to Google and read my Gmail's for the day!

So, I am unable to create a case number!  Additionally,  you suggested that I "contact the Phone Support Team so that the Support Engineers could try sorting out my problem".  But, as I am plagued with a hearing disability, the use of phones is tragically impossible for me. 

I am just about at my wits ends here and write to let you know my situation as I try to revive my HPMini.  Might you have a few Aces up your sleeves for us to continue working on this problem?

Quite frankly, I have not been very lucky recently or in the past when trying to contact HP directly.  The Community is of much greater assistance.

Looking forward to your further news,

PAL_Chiangsaen in Thailand

[Anand_Andy]

Hi @PAL_Chiangsaen,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Mini 210-1012TU PC. Not to worry I will help you to get a resolution to resolve the issue.

We do have a team called HP Accessibility Team who can help you with this concern. As we have limited support boundaries in the support community as of now. I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!