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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: My HP Notebook 15 WILL NOT factory reset
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05-09-2018 06:34 PM
I recently started taking college courses online, and since my laptop has been a little laggy, and it occasionally slows down on me, I wanted to do a factory reset so that I could start off fresh. I have tried to do a factory reset about 20 times, and each and every time at appx 32% into it, it tells me "There was an error, no changes were made" or "All changes were undone" I have read this forum looking for a solution, but none work. Could someone please help me? I have tried to do the Enviornmental reset too, but it does the same exac t thing. Can someone PLEASE help?I am currently doing my work on two different computers and it is getting very confusing. Thank you
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Accepted Solutions
05-09-2018 11:51 PM
I suggest you to give up on HP recovery media and create your own windows 10 USB to refresh your notebook.
Note: backup your personal data from c drive.
1: download windows 10 media creation tool. Using this link
https://www.microsoft.com/en-in/software-download/windows10
2: Download iso image using Windows 10 media creation tool.
3: download Rufus. https://rufus.akeo.ie
4: Create bootable USB drive using rufus.
5: plug in bootable usb to your notebook and then shut down.
6: As soon as you press the power button press f9 repeatedly then select usb drive from available options.
7: select install now then custom install.
8: delete c drive. (I'm not responsible if you delete wrong drive)
9: delete recovery drive. (Usually the size of recovery drive is between 10-40GB)
10: select unallocated space and click on next button.
11: follow on screen instructions.
05-09-2018 11:51 PM
I suggest you to give up on HP recovery media and create your own windows 10 USB to refresh your notebook.
Note: backup your personal data from c drive.
1: download windows 10 media creation tool. Using this link
https://www.microsoft.com/en-in/software-download/windows10
2: Download iso image using Windows 10 media creation tool.
3: download Rufus. https://rufus.akeo.ie
4: Create bootable USB drive using rufus.
5: plug in bootable usb to your notebook and then shut down.
6: As soon as you press the power button press f9 repeatedly then select usb drive from available options.
7: select install now then custom install.
8: delete c drive. (I'm not responsible if you delete wrong drive)
9: delete recovery drive. (Usually the size of recovery drive is between 10-40GB)
10: select unallocated space and click on next button.
11: follow on screen instructions.
05-10-2018 04:14 AM
05-10-2018 09:15 PM
05-12-2018 12:43 PM
I hope you see this soon. I'm really confused. I downloaded the windows 10 media installation tool and saved it to my usb. Now i downloaded Rufus, but under format options, and create a bootable disk using iso image, it asks me to select which location. I choose my usb but i don't see any options of windows 10, it only shows: boot, efi, sources, or support. I have no clue what to do with Rufus. I'm confused about Rufus. If i created the windows 10 media installation tool on the usb, why do I need rufus? Can you please help?
05-12-2018 01:12 PM
05-13-2018 06:33 AM
1: open Rufus.
2: under "partition scheme and target system type" select "GPT partition scheme for UEFI computer"
3: select iso image and create the bootable USB.
4: Try again.
05-13-2018 09:36 AM
No. It's still doing the same thing. If I click start it tells me " no image selected. Please click on the disk button to select a bootable image, or uncheck the Create a bootable disk using checkbox." When I click on the disk icon, the same icons appear when I click on my USB: Boot, EFI, Sources, Support. I don't know why this is happening. I have included pictures to show you what I am seeing.
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