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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- My HP Notebook V5C49AV Keeps Crashing

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03-01-2018 02:15 PM
My HP Pavilion Notebook V5C49AV keeps crashing. It started crashing randomly quite some time ago. Now it's getting worse. The screen randomly goes black. And I have to press the power button, which then starts blinking and I have to sign-in again. Now it's happening a few times an hour. Thanks for your advice and help. 🙂
Solved! Go to Solution.
Accepted Solutions
03-03-2018 09:23 AM
@Lualla
Thank you for responding,
It's great to have you back 😉
For browser issues, you could reset the browser and update Java and Adobe Flash Player.
For Wireless issue, you could uninstall Wi-Fi drivers:
-
Using the search box on the taskbar, search for and open Device Manager.
-
Double-click Network adapters.
Figure: Double-clicking Network adapters
-
Right-click the name of your wireless network adapter, and then select Uninstall device.
NOTE:
If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found.
Figure: Clicking Uninstall device
-
When the Uninstall Device screen displays, select Delete the driver software for this device if it displays, and then click Uninstall.
After the network adapter uninstalls, the name of the wireless adapter no longer appears in the network adapters category.
Figure: Confirming Device Uninstall
-
In the Device Manager window, make sure Network adapters is highlighted.
-
In the Device Manager main menu, click Action, and then select Scan for hardware changes.
The computer reinstalls the wireless network, and the wireless network adapter name displays in the Network adapters category.
Figure: Selecting Scan for hardware changes
-
After the network adapter name displays in Device Manager, close Device Manager and restart the computer.
-
Try to connect to the Internet.
Reinstall Wi-Fi Drivers from HP Website https://support.hp.com/us-en/drivers. For more information about downloading software, see Obtaining software and drivers.
For more troubleshooting steps, refer to this article: https://support.hp.com/in-en/document/c04649175.
For HP Support Assistant, you could uninstall the app from (Control Panel> Programs and Features) and reinstall from the link https://support.hp.com/in-en/document/c04649175.
Keep me posted,
Have a great day 🙂
Cheers!
03-02-2018 02:11 PM
@Lualla,
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your notebook keeps crashing.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
When was the last time it worked fine?
Have you tried any troubleshooting steps?
What is the error message?
I suggest you try troubleshooting steps from the link https://support.hp.com/in-en/document/c04718479.
Keep me posted!
Have a great day 🙂
Cheers!
03-02-2018 06:14 PM
Hi Flower_Bud,
Thanks for helping me wth this.
The crashing has been intermittent - several times an hour.
I think that I may have figured out what is causing this:
03-03-2018 09:23 AM
@Lualla
Thank you for responding,
It's great to have you back 😉
For browser issues, you could reset the browser and update Java and Adobe Flash Player.
For Wireless issue, you could uninstall Wi-Fi drivers:
-
Using the search box on the taskbar, search for and open Device Manager.
-
Double-click Network adapters.
Figure: Double-clicking Network adapters
-
Right-click the name of your wireless network adapter, and then select Uninstall device.
NOTE:
If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found.
Figure: Clicking Uninstall device
-
When the Uninstall Device screen displays, select Delete the driver software for this device if it displays, and then click Uninstall.
After the network adapter uninstalls, the name of the wireless adapter no longer appears in the network adapters category.
Figure: Confirming Device Uninstall
-
In the Device Manager window, make sure Network adapters is highlighted.
-
In the Device Manager main menu, click Action, and then select Scan for hardware changes.
The computer reinstalls the wireless network, and the wireless network adapter name displays in the Network adapters category.
Figure: Selecting Scan for hardware changes
-
After the network adapter name displays in Device Manager, close Device Manager and restart the computer.
-
Try to connect to the Internet.
Reinstall Wi-Fi Drivers from HP Website https://support.hp.com/us-en/drivers. For more information about downloading software, see Obtaining software and drivers.
For more troubleshooting steps, refer to this article: https://support.hp.com/in-en/document/c04649175.
For HP Support Assistant, you could uninstall the app from (Control Panel> Programs and Features) and reinstall from the link https://support.hp.com/in-en/document/c04649175.
Keep me posted,
Have a great day 🙂
Cheers!
03-04-2018 02:27 PM
Hi Flower Bud,
Thanks again for helping me with all this! I will perform all the steps which you outlined and keep you updated.
We are making progress! Yesterday the computer ran like new and did not crash at all - no matter which apps I used.
Today, it crashed in Opera while replying to a Yahoo Group email. And then when I rebooted, the WiFi 2 Adapter did not have a valid IP Configuration.
So, I will take the time, and perform all the steps you have provided.
I should never use Opera again, especially with Yahoo Email. The technical folks at Yahoo told me not to use Opera and that they do not support it. I like Opera's UI, but on to Chrome and Firefox instead....
Best Regards,
Laraine
03-05-2018 08:10 AM
Hi @Lualla
It looks like you were interacting with Flower_Bud, but she is out for the day. I'm KrazyToad & I'm at your service.
Please perform the recommended steps at your convenience and keep us posted.
Thank you 🙂
KrazyToad
I Am An HP Employee
03-06-2018 12:02 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂