My HP OMEN is showing a "plugged in, not charging" when i plug it in to charge.

[James201]

Hi so my HP Omen is showing a "plugged in, not charging" when i plug in the AC Adapter and i've checked the adapter and it's still not wanting to work. I have no clue what it could be

[Jeet_singh · Accepted solution]

@James201,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the battery not charging on your HP Pavilion notebook. No worries, I'll be glad to help you. 

To provide you with an accurate solution, I'll need a few more details: 

Have you tried to reinstall the battery drivers? Did you try to update the Bios?

Have you tried to run a test on the Battery from F2?

Does the laptop shut down right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if that helps?

In the meantime, let's try these steps here: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Please let me know if this resolves the issue, or if you require further assistance!

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[James201]

Hi so i turns out that after i updated the BIOS everything seems to be working fine now. I'm no longer recieving the "plugged in, not charging" msg so thanks for the help.

[Jeet_singh]

@James201,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[KhaledMohaisen]

Thanks for your support

I faced the same problem and it works after updating the BIOS.

Thank you 

[andy_apo]

Hi, thank you too. I had the exactly same problem and updating BIOS helped. The strange thing is, that I've had the same newest BIOS installed already for approximately two weeks and initially everything went well... So I had to replace BIOS version with exactly the same one to correct battery problem. Is it normal?

[Bhuiyan]

Dear Jeet_Singh,

I did your procedure several times, as you advise here down below! while I Reinstalling the Microsoft ACPI computer taking shutdown, Not restarting. After that won't turn on. only white LED flashing near the charging port and then charging orange LED is off.  if I Plug in the charging adapter after 5 to 10 munites and charging orange LED turns on then power turn on for a while if press the power button and turn off again.   What should I do?  Please help me ASAP. Thanking you

"Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed."

[Riddle_Decipher]

@Bhuiyan If the device is shutting down while attempting to reinstall the drivers while being connected to the wall outlet, we may have a failed battery or a bad charger connector,

Here's what you may need to do: run a calibration and battery test using the steps mentioned in this link: Click here and get back to me with the results for a more accurate solution!

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!