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HP Recommended
Microsoft Windows 11

When I first buy my HP laptop it was running fine, After a week it is super slow. I can't even navigate the curser, I reset the PC about five times a month after this situation happens.

If I reset the PC the trouble will happens again in a week. I don't have much apps. I tried many ways to fix this issue (using hp support assistant, disk clean-up, hp cloud recovery, or a regular reset) This trouble happens again and again. Even Resetting the PC wouldn't work

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You can try at least just the memory, I do not oblige you to anything because indeed I think the same thing, but it is a pity!
Be careful when you go to buy another computer!
You need at least a 512 gb SSD disk
best with a second disk for data
For RAM minimum 8 gb at best 16 gb
depending on what you are doing with see if there is a dedicated graphics card minimum gtx 1660

Please mark one of the answers / solutions it may help others

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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11 REPLIES 11
HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Product Name- HP 15-da2000 Laptop PC series (7CE74AV)

Product number- 2U5J0PA

Windows version-  Windows 11

Windows build- Microsoft Windows version 21H2 (OS Build 22000.795)

HP Recommended

ok

sorry but the first time i see this
The product page has only errors, impossible to know what is installed
I must try to find , unless you can at least tell me
which processor
amount of RAM
which ssd hdd system disk?
what size is it and what is its free space

https://support.hp.com/ph-en/document/c06986860

 

test it

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

I already run HP Hardware diagnostics UEFI and it tells you PC is healthy

If I didn't reset my pc I can even open the PC it takes about five minutes to show the lock screen and another 5 minutes more to load the home screen properly.

 

Here are my specs,

Processor- Intel(R) Core(TM) i5-10210U @ 1.60GHz, 2112Mhz, 4 Core(s), 8 Logical Processor(s)

RAM- 4GB (usually RAM usage is at about 85% when doing nothing on PC)

Storage- 1TB Toshiba HDD (free space of around 900GB)

"The product page has only errors" I also couldn't found it on HP website it says ERROR123

I found this specs on only in system information, There are no specs sheets or any documents online realted to this product

HP Recommended

I was waiting for your answer and test results just in case!
I had meanwhile searched on the net, if I found the models, and from memory, about what I had found
so for me you won't get much with this configuration
more in title I read
Operating System: Microsoft Windows 11
except I had seen that it would be original with windows 10
it might not make a big difference, but windows 11 with this configuration not ideal, already not terrible with windows 10

So, 4 gb of memory, it would take minimum 8 gb
the 1 tb hdd is not terrible either, an ssd would be much better
the processor must be fair to him
so that would make too much change, see maybe at least for 8 gb of memory it would already be that
if not, moving on seems more sensible to me than spending too much on this laptop

and **bleep** even the manual doesn't seem to be the right one here

Maintenance and Service Guide

https://support.hp.com/ph-en/product/hp-15-da2000-laptop-pc-series/29159164/manuals

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

This is not a old PC I bought it couple of months ago this problem happens after using my laptop couple of days. So what should I do? This PC is my normal day-today PC  I can use this PC with this slowness

 

My i5 1st gen HP pavillion dv6 (too old for use)  is twice as fast as my new PC.

HP Recommended

I'm not saying that it is old, but that this configuration is not sufficient
you did not answer for windows 11
now I can't tell you anything more, you explain well
having made unnecessary resets
and that without doing anything
RAM- 4GB (usually RAM usage is at about 85% when doing nothing on PC)
I therefore suggest that you try to add more ram
there is not much else i can do here

moreover for windows 11 there seems to be no update here

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

My Original Windows version is Windows 10 and I upgraded it to Windows 11.

I'm saying is after a bought my laptop I used it for about a month without resetting. I getting slower and slower so I had no choice to reset it. The same thing is happed again and again. So I thought resetting is not the solution so I kept it without resetting and only keep Microsoft office for my office work but that wouldn't work too. I look at the windows update page 

for any updates remaining but no updates is there.

HP Recommended

I think buying a new PC is a good idea than upgrading this machine.

 

Thanks for you help and advice!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.